Polityka wysyłki
Shipping Coverage
QEKUD currently ships electric bicycles and selected accessories to the following European Union countries:
Germany, Belgium, Netherlands, Spain, Italy, Poland, Austria, Czech Republic, Estonia, Hungary, Romania, Slovenia, and Slovakia.
Orders can only be delivered to valid residential or business addresses. We do not ship to P.O. Boxes.
If your country is not available during checkout, we currently do not offer shipping services to that location.
European Warehouses
QEKUD operates authorized fulfillment warehouses within the European Union.
Orders are shipped from the warehouse that best serves the customer's location and product availability to ensure efficient delivery.
Our primary fulfillment warehouse is located in Poland, while certain accessories may be shipped from other authorized fulfillment centers depending on inventory availability.
Order Processing & Shipping Time
Order cutoff time is 11:00 AM (GMT+02:00) on business days.
Orders placed before 11:00 AM (GMT+02:00) on business days are typically processed and dispatched the same business day.
Orders placed after the cutoff time will be processed and dispatched before 11:00 AM (GMT+02:00) on the next business day.
Orders placed on weekends or public holidays will be processed and dispatched before 11:00 AM (GMT+02:00) on the next business day.
If your order has not been shipped within two business days, please contact us at info@qekudbike.com for assistance.
Estimated delivery time for electric bicycles is 3–7 business days after dispatch.
Certain accessories may require 7–15 business days for delivery depending on product availability and fulfillment location.
Shipping Carriers
We currently use trusted logistics providers including:
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DHL
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DPD
Carrier selection may vary depending on destination country, product type, and warehouse location.
Order Tracking
Once your order has been shipped, you will receive an automated shipping confirmation email containing tracking information.
You may use the tracking details provided to monitor your shipment status.
Incorrect, Damaged, or Defective Products
Please inspect your order immediately upon delivery.
If the product arrives damaged, defective, or does not match the specifications shown in your order confirmation, please take clear photographs and contact us within 3 business days of receipt.
We will investigate the issue and work with you to provide an appropriate resolution as quickly as possible.
If the outer packaging appears damaged upon delivery, we recommend noting the damage on the carrier's delivery receipt whenever possible.
Delivery Delays
While we strive to deliver all orders within the estimated delivery timeframe, unforeseen circumstances such as severe weather conditions, transportation disruptions, customs inspections, high seasonal demand, supplier delays, or other factors beyond our reasonable control may occasionally affect delivery schedules.
In such situations, we will keep customers informed and work closely with our logistics partners to minimize delays and provide updated delivery information whenever available.
Lost Shipments
If your order does not arrive at the delivery address provided during checkout, or is suspected to be lost during transit, please contact us immediately.
We will initiate an investigation with the shipping carrier. Investigations may take up to 15 business days depending on the carrier's procedures.
During the investigation period, we may temporarily withhold a refund or replacement shipment until the carrier completes its review.
We will keep you informed throughout the investigation process and take appropriate action based on the final findings.
Contact Information
If you have any questions regarding shipping, delivery, tracking, or order status, please contact us:
SHILIN GmbH
Email: info@qekudbike.com
Address: Paul-Ehrlich-Straße 16a1, 63322 Rödermark, Germany