Polityka zwrotu kosztów
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving your goods, for any reason and without providing a justification, in accordance with applicable EU consumer protection laws.
To exercise this right, please contact us at info@qekudbike.com before the withdrawal period expires.
Items must be returned with proof of purchase and, where reasonably possible, in their original packaging.
30-Day Return Policy
We offer a 30-day return policy. You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must be returned in a condition that allows us to inspect and process the return. Proof of purchase is required.
We accept returns for both new and lightly used products, subject to the conditions outlined below.
Return Shipping Costs
Free Return Shipping
QEKUD will cover the return shipping costs in the following situations:
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The item is defective or damaged upon arrival.
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The wrong item was received.
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The item has a manufacturing defect covered under warranty.
Customer-Paid Return Shipping
For non-defective returns, including products that have been assembled, lightly used, or ridden, customers are responsible for the return shipping costs.
There are no restocking fees.
Products showing excessive wear, damage, unauthorized modifications, misuse, or abuse may not be eligible for a full refund.
How to Start a Return
To initiate a return, please contact us at:
Email: info@qekudbike.com
Returns sent without prior authorization will not be accepted.
Once your return request is approved, we will provide detailed return instructions and the appropriate return address.
Authorized Return Warehouse
Company Name: Shippzy
Address: Ofiar Gor Morzewskich 122
City: Chodziez
Postal Code: 64-800
Country: Poland
Phone: +48 576 421 951
Email: kontakt.shippzy@gmail.com
Depending on the customer's location, product model, and logistics arrangements, returns may be processed through this or another authorized warehouse within the European Union.
Order Cancellation
Before Shipment
Orders may be cancelled before shipment by contacting us at info@qekudbike.com.
Once the cancellation request is confirmed, a refund will be initiated within 1 business day using the original payment method.
After Shipment
Once your order has been shipped, you will receive a shipping confirmation email.
If you wish to cancel your order after shipment, please contact us immediately.
We will make reasonable efforts to intercept the shipment. If interception is unsuccessful, you may refuse delivery of the package.
Once the returned package has been received and inspected by our warehouse, a refund will be initiated within 3 business days.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
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The item is defective.
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The item is damaged during transit.
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You received the wrong item.
We will evaluate the issue and provide an appropriate resolution, including repair, replacement, or refund where applicable.
Exchanges
The fastest way to exchange an item is to return the original item and place a new order once the return request has been approved.
Refunds
After the returned item is received by our warehouse, it will be inspected within 7 business days.
If the return is approved, the refund will be initiated within 3 business days to your original payment method.
Please note that your bank, payment provider, or credit card issuer may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@qekudbike.com.
Non-Returnable Situations
Returns may be refused in the following situations:
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Damage caused by misuse, accidents, neglect, or improper maintenance.
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Unauthorized modifications or alterations.
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Intentional damage caused by the customer.
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Failure to provide proof of purchase.
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Products returned outside the applicable return period.
Nothing in this policy affects any rights granted to consumers under applicable consumer protection laws.
Contact us
Should you have any questions regarding our Return & Refund Policy, wish to request a return, cancel an order, inquire about a refund, or exercise any rights available to you under applicable consumer protection laws, please contact us by email at info@qekudbike.com or write to us at:
SHILIN GmbH
Paul-Ehrlich-Straße 16a1
63322 Rödermark
Germany
For approved returns, specific return instructions and the appropriate return warehouse address will be provided by our customer support team. Unauthorized returns sent without prior approval may not be accepted.