We're here to help.

If you have any questions about our products, your order, shipping, returns, warranty, or anything else, please don't hesitate to contact us. Our customer support team is happy to assist you.

Customer Support

Email: info@qekudbike.com

European Operating Entity: SHILIN GmbH

Address: Paul-Ehrlich-Straße 16a1, 63322 Rödermark,Germany

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT+02:00).
Saturday – Sunday: Closed

We aim to respond to all inquiries within 24 business hours.